View Covid-19 Regulations, Travel and Border updates

Covid-19 Policies

Covid-19 Policies

LATEST TRAVEL UPDATES

Lesotho borders status: OPEN.

We’ll be updating this page regularly as information relating to COVID-19 comes to hand, so please continue to check in here.

A negative PCR Covid-19 test, no older than 72 hours is required for a hassle free entry into Lesotho. Children from the age of one years old and upwards need a negative PCR Covid-19 test as well. Please note the Covid certificate must state PCR, please check before taking the test, as some laboratories do not include this.

Please double check border opening times before travel, currently Caledonspoort is operating from 7am – 7pm and Ficksburg from 8am – 7pm.

Covid Testing Laboratories

Afriski Resort status: OPEN

At Afriski, we are aware of the gravity of the COVID-19 pandemic and because the safety of our visitors, employees, contractors and suppliers is of crucial importance, we are acting as responsible citizens.

The resort is open and operating in accordance with government regulations for Covid-19, social distancing enabled.

Afriski’s operational model has been implemented under the advice of various tourism organisations and following the lead of international ski resorts.

The safety of our staff and guests will remain our priority, to ultimately control the spread of coronavirus in Lesotho and the originating countries of our guests. It is therefore important that the correct PPE, chemicals and consumable stock is purchased.

Please research all Covid regulations before travel as these are amended frequently and we cannot be held liable for any changes made.

SHOULD I BOOK FOR 2021:

In view of the uncertainty that the middle of the year brings with it, we have amended our booking policy around new bookings. A 10% non – refundable deposit will secure your mountain snow experience this winter with the balance and full payment only due 30 days prior to arrival.

Should travel restrictions cause borders to be closed due to covid, or you contract covid, we will offer a full refund of any money paid, bar the 10% booking deposit. We don’t believe that we can be more fair than that.

Afriski Covid 19 Terms and Conditions

WHAT HAPPENS TO MY EXISTING 2020 BOOKING:

Our main priority has always been to offer you a memorable ski experience and as always will make every effort to fulfil that promise but we have to ask you to respect and support our no refund/deferment policy applicable to all bookings made prior to the lockdown of March 2020.

Option 1: Transfer your existing booking to another family or friend.

Option 2: Defer your booking to a later date during winter 2021 at the 2020 rates. This option is valid until 30 April 2021.

Option 3: If you are considering postponing an existing booking to 2022, an option to secure your booking at the 2020 rate is offered, provided;

  1. bookings, where a deposit has been made, may make use of this offer by making full payment before 31 April 2021
  2. Guests may elect to postpone their deposits to 2022 subject to potential rate changes. Please confirm with our booking agent before 30 April 2021.

Space this winter will be limited and we ask that you confirm your decision at your earliest convenience so that we can prioritise your choice.

AFRISKI COVID-19 SAFETY PROTOCOLS

GENERAL MEASURES AT AFRISKI:

The health and safety of our guests and staff is our first priority. The following health and safety protocols are in place to ensure that high hygiene and safety standards are maintained:

  • Provide hand sanitizing stations in common areas throughout the resort.
  • Screen employees daily for COVID-19 symptoms before starting their shift
  • Employees are requested to stay home if they are feeling ill or have been exposed to someone with Covid-19.
  • All employees wear a face mask while on the property, regardless of their position. Gloves are used where appropriate.
  • Clean and disinfect high-touch surfaces frequently.
  • Physical distancing measures in waiting lines and other similar areas of the resort.
  • A plan for waste removal and destruction that includes the correct disposal of medical waste, such as gloves, masks etc.
  • Reserve the right to limit the number of guests/participants in any area of the resort as needed.
  • Training for all employees

 

MEASURES AFRISKI IS ASKING OF OUR GUESTS:

Strict measures are put in place by the Afriski to welcome our guests, each individual will be treated in a friendly and respectful manner.

  • Stay home if you are displaying signs of respiratory illness or have a fever.
  • Comply with physical distance guidelines and remain at least 1.5 meters apart from others unless you are from the same household.
  • Follow our request to wear a face mask except when eating.
  • Book all activities in advance through our central reservations or by phone to prevent unnecessary in-person transactions.
  • Wash hands and use sanitizer frequently.
  • Pay with a credit/debit card rather than cash.
  • Don’t congregate/spectate in common areas.
  • Use our takeaway menu option from Sky Restaurant, self-cater in chalets where possible and plan your dining.

 

FURTHER MEASURES AT AFRISKI:

RESTAURANTS & DINING:

  • Reduce indoor and outdoor seating capacity.
  • Provide guests with single-use menus that are then recycled.
  • Sanitize payment systems and pens after every guest.
  • Wait until after guests have been seated to place utensils and napkins on the table.
  • Leave all used utensils, plates and glassware on tables until guests depart.

 WINTER SEASON GUESTS SUGGESTIONS:

  • Book snow passes online to avoid the social distancing queue.
  • Book Sky restaurant reservations in advance and avoid disappointment.
  • Maintain your social distancing by limiting the number of people in groups

We hope you enjoy your stay with us and thank you for working with us to ensure everyone remains healthy and safe.

Covid Protocols for Tourism Industry

AFRISKI’S JOURNEY THROUGH COVID

COVID has thrown us all a curveball that we did not expect would circle for this long. It’s hard to believe that we’ve been living with this pandemic for 12 months already and that the next winter season is upon us.

Delivering our winter experience is no small feat and requires extensive preparation and capital. Last year we worked tirelessly to have the resort ready to open for winter and we have managed to remain open throughout this time. We had one of our best years ever in terms of snowmaking and while our local Basotho guests were able to enjoy it, we sat in wait for the borders to open to welcome our South African guests, unfortunately, this did not happen.

We however look forward positively and believe that at some stage life must be allowed to go on. Though it is difficult to make sense of the situation we find ourselves in, it is necessary to have hope when looking forward to tomorrow.

In this time of uncertainty and change, we want to reassure you that our management team is working diligently to ensure that we are able to welcome you at Afriski with all Covid-19 protocols implemented.

Afriski appreciates your unconditional support and the fact that you choose our resort as your preferred holiday destination.

LESOTHO’S COVID UPDATE

Lesotho started the battle well, maintaining a 0 positive status, one of two countries to escape the virus, until 9th May, 2020 when the first case was recorded.

A country with a population of just over 2 million, many as migrant workers to South Africa, crossed the border illegally to avoid tests during the December festive season.  The rise in cases to 4,137 in December 2020, reported after workers returned from South Africa for Christmas, was devastating.

At Afriski, we remained fairly isolated with regular guests from the region, having no contact with others from outside the borders.

In March 2021, the first vaccine batch was received in Lesotho.

What is the Lesotho Government doing?

  • Remaining vigilant for new cases
  • Providing care for existing cases in affected areas
  • Implementing screening of travellers

Sharing information with WHO and other countries

Lesotho Government Covid Pamphlet

You can view the latest statistics here: https://www.worldometers.info/coronavirus/country/lesotho/

 

 

 

COVID-19 DISCLAIMER OF LIABILITY
As with any protocol the measure of success in implementing a process or procedure under a protocol will be determined by the level of compliance and adherence to the relevant processes and procedures prescribed by the relevant protocol. Whilst Afriski will ensure full compliance by its management, employees, and contractors with the Infectious Disease: Health and Safety Protocol, Afriski will not accept any liability in the event of any guest contracting an infectious disease (including COVID-19) as a direct or indirect result of complying or adhering to Afriski’s Infectious Diseases: Health and Safety Protocol.